Most government agencies are made up of people who generally desire to help, but they are part of system, a mechanism, that must first assure its own survival in order to help others. More and more the employees of the agencies are taught that the "only good that is done is done by the government", it is fair and treats everyone equally. Right? Well, technically that is correct. Unfortunately, no two people are the same, like snowflakes, each are similar, but not equal. Different people have different needs. Some of the needs are actually wants, others are specific to that person based upon their personal problems and circumstances. They are as different as snowflakes.
If you understand that then you can understand why leaving your survival, happiness or basic comfort to someone or some entitiy will never work out. You will never be satisfied and at best you will be surviving. Survival in that flavor is not our goal.
We have learned many lessons, especially recently.